Tekst

Tekst.ai is an AI tool designed to boost customer support by automating tasks and improving efficiency. The tool uses custom trained AI to solve common customer cases, automatically tag and prioritize tickets, and route them to the correct customer agent. It integrates seamlessly with popular CRM platforms like Salesforce, HubSpot, Zendesk, and Outlook, allowing for efficient ticket management and optimization of response times. Tekst.ai offers features such as topic detection, sentiment detection, and language detection to enhance support quality. It also provides custom integration options for other CRM tools. The tool aims to deliver a better customer experience with fewer resources, reduce response times, lower costs per ticket, and enable support teams to specialize in critical issues. By monitoring and analyzing performance, Tekst.ai helps improve customer service and maximize ROI.