Details

Description
Cordless is a cloud-based contact center phone system designed for customer support teams. It offers modern telephony features that can be set up and used in minutes. The tool provides conversation intelligence, including high-quality transcription, sentiment analysis, and automatic QA. This allows support teams to gain insights from customer interactions and improve their service and products. Cordless also offers AI-driven auto-tagging to identify key topics and trending support queries, helping teams quickly address emerging issues. The tool supports 9 languages and offers features such as call routing and IVR menus. Cordless is suitable for growing support teams and can help improve customer satisfaction, retention, and loyalty. It also offers integrations and customization options.