Knowmax

Knowmax is an omnichannel knowledge management (KM) platform that improves customer experience by empowering customer experience (CX) teams and digital channels with AI-powered capabilities. It allows users to create a single source of truth by accessing relevant knowledge across touchpoints instantly using a search engine similar to Google. Users can turn complex procedures into interactive workflows, create visual how-to guides, and distribute self-help guides across all digital channels. Knowmax also offers features for training agents, handling concurrent chats, and integrating with other tools. The tool is used by various companies to enhance agent learning, reduce errors, shorten average handling time, improve customer satisfaction, and handle large volumes of transactions. Knowmax ensures content migration without hassle and provides APIs for seamless integration with in-house tools.