Theloops

TheLoops AI for CX is a powerful platform that revolutionizes support operations by providing visibility, insights, and automations across the support stack. It integrates with various support tools and combines product signals and customer data, eliminating data silos and the need for a data scientist. The platform offers features such as agent quality monitoring, voice of customer analysis, real-time troubleshooting, and more. With TheLoops, businesses can make real-time decisions based on impact analysis scores, identify at-risk tickets before they escalate, automate support workflows without coding, and provide agents with contextual insights and performance reports. The tool has been trusted by leading SaaS companies and has shown significant results, including reductions in customer churn and escalations, as well as increased visibility into support operations. A free trial is available for those interested in exploring the platform.