This AI tool is a top customer support software for tech support, offering enterprise AI tools for customer service agents. It provides various AI support tools, playbooks, and customer KPIs. Unique features include AI chatbots for short responses and handling L-1+ issues, AI knowledge management for generating help articles and user content, and AI copywriting and translation for personalized responses and emails. It also supports IT and SaaS helpdesks for technical context, assisting with complex workflows for L-2+ issues, and collecting and analyzing user reviews for AI customer feedback. Other features include voice and text message support, contact center capabilities, AI workflow automation for building support flows, and AI customer service coaching for training and onboarding support agents. The tool can be used in various industry scenarios, as it offers a toolstack used by customer support teams in different domains and segments. It helps scale technical support while reducing costs.