Level AI is an artificial intelligence tool designed for call centers. Using semantic intelligence, it analyzes support interactions to improve the performance of contact center teams. The tool offers various features, such as customizable scorecards integrated with AI analytics for reviewing and analyzing agent performance, real-time conversation monitoring and assist for deep conversation understanding and enterprise integrations, and real-time knowledge support to provide agents with the right answers from across the enterprise. It also enhances quality assurance processes by empowering QA teams with faster call selection and AI-driven reviews. Trusted by customer service leaders worldwide, Level AI aims to streamline customer operations and improve the agent and customer experience.