Ioni

ioni.ai is a customer support AI tool that aims to help customer support teams resolve tickets faster, reduce costs, and provide more efficient responses to inquiries. It offers various features, including auto-responding to routine inquiries, generating suggested replies using the brand"s voice, instructing AI to understand and provide extended answers to specific inquiries, and a ChatGPT4-powered chatbot that can handle common and specific customer issues. The tool also provides an intelligent AI search function for fast and comprehensive searches across various sources, a dynamic AI knowledge base to consolidate information, and an AI ticket classifier that automatically categorizes and prioritizes tickets. With an average response accuracy of 92% and an 88% increase in agent productivity, this tool helps improve customer experience by providing immediate responses and resolving tickets quickly. It is powered by the latest technology, ChatGPT-4, and is constantly self-learning.