Harvey

Hiver is a Gmail-based helpdesk tool that enables companies to provide customer support, manage finance operations, handle people operations, and support IT service management (ITSM) all within the Gmail interface. With Hiver, teams can manage multiple communication channels, including email, live chat, knowledge bases, and voice communication, without switching between different tools. The tool offers features such as collaboration, automation, analytics and reporting, and integrations with popular apps like Slack and Salesforce. Hiver is designed to be intuitive and easy to set up, and it leverages Gmail"s AI capabilities. It also provides 24/7 support and offers cost savings compared to traditional helpdesk solutions. Hiver is used by over 10,000 teams worldwide and has been praised by customers for its user-friendly interface and improved visibility into issue resolution. Overall, Hiver is a comprehensive and efficient helpdesk solution that streamlines communication and support processes within Gmail.