Details
Description
Forethought is a generative AI platform called SupportGPT⢠that automates customer support, providing top-tier service while reducing support costs. It uses Large Language Models (LLMs) that are fine-tuned on a company"s own data to maximize efficiency and ROI for support teams. With an average model accuracy of 91%, SupportGPT⢠helps streamline the support ticket lifecycle by automating answers to common questions, enriching cases with sentiment and intent for prioritization and routing, empowering agents with relevant knowledge and suggested responses, and recommending and optimizing workflows. This AI tool can be applied across various industries, from e-commerce to SaaS to FinTech, to improve customer service, increase productivity, and maximize ROI. Forethought gained recognition for its plug-in enterprise solution that can be installed in two days and has been proven to improve customer support time-to-resolution by up to 30%.
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