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Description
Eclipse AI is an AI tool that helps businesses unify and analyze their voice-of-customer data across different channels. By connecting and analyzing data from sources like surveys, reviews, calls, and tickets, Eclipse AI provides actionable intelligence to reduce customer churn and improve retention. With the help of generative AI, Eclipse AI offers instant insights to improve customer retention, allowing businesses to spend less time on analysis and more on important tasks. The tool also helps businesses uncover real-time trends and red flags that impact retention, enabling them to proactively address customer churn. Some unique features of Eclipse AI include its ability to analyze both structured and unstructured data, its support for 40 different languages, and its integration capabilities with other tools through a REST API. Eclipse AI has been used by various companies from different industries, including eCommerce, mobile apps, fintech, urban design, and online marketplaces, to boost customer loyalty and prevent churn.
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