Desku

Desku is an AI-driven customer service and helpdesk software that aims to streamline and automate support processes to enhance customer satisfaction. It offers various features and products, including a shared email inbox, social media inbox, live chat for websites, and support software for e-commerce platforms like WooCommerce and Shopify. Desku"s unique features include AI-powered chatbots and automation utilities that minimize support workload and enhance customer happiness. It also provides ticket summaries, suggested answers, and an AI-powered bot called Eva that can accurately answer support questions with zero training required. Desku"s shared inbox is optimized for efficiency, allowing teams to collaborate and resolve complex issues promptly. The software also includes a live chat feature for instant, real-time communication with customers. Desku offers easy knowledge base creation to empower users and reduce queries by providing relevant information for self-service. It supports integrations with various tools and platforms, and customizable reports and customer data access enhance team productivity. Desku is trusted by over 1000 support agents and 350+ businesses and is suitable for industries such as retail, education, and NGO. Overall, Desku"s AI-driven automation capabilities make it a comprehensive customer service solution for e-commerce and SaaS businesses, with the potential to increase efficiency, enhance the user experience, and provide enterprise-grade support.