Cresta

Cresta AI is a generative AI tool designed for contact centers. It offers self-service options, live coaching, and post-call insights to help teams optimize customer conversations. The tool uses generative AI to turn real-time insights into actionable steps for driving better business outcomes. It provides business visibility, coaching and quality assurance, and assistance for agents to improve their performance. Cresta also offers automation through chatbots, which can replace repetitive conversations while being backed by customer insights. The tool has been proven to increase sales efficiency and effectiveness, reduce agent ramp time, and improve customer satisfaction. It offers an integrated suite of intelligent products, including AI coaching and assistance, real-time customer intelligence, and AI-enabled coaching, QA, and performance management. Cresta"s patented Real-Time Intelligence Engine has delivered results, with improvements in customer satisfaction, average handling time, time saved per week, and agent ramp time.