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Description
LiveChat is a web-based customer service platform that offers secure and user-friendly web communication. It allows businesses to connect with their customers in real-time through live chat on their website, as well as through other channels like Messenger, Email, Apple Messages, SMS, WhatsApp, and more. With LiveChat, businesses can provide a personalized and proactive customer experience by anticipating and responding to customer queries quickly. The tool offers a range of features, including AI chatbots for lead qualification and automation, integration with various tools for seamless workflow management, and analytics to track sales and business goals. LiveChat aims to improve customer satisfaction, increase sales, and enhance overall customer service experience. It is used by over 37,000 companies in 150 countries.
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