Cardina

Cardina is a conversational AI platform for customer support that uses AI-powered support assistance to find answers from previous customer tickets. It helps customer experience teams resolve tickets faster while reducing costs, resulting in happier agents and satisfied customers. The platform offers features such as automation for fast-growing customer service teams, providing instant personalized answers to customers over any channel. It also allows users to turn support articles and past conversations into personalized answers and accurate resolutions with a single click. Cardina"s AI understands language, not just keywords, and can guide users through resolutions step-by-step and even perform actions on their behalf. The platform also offers advanced analytics to identify potential issues and content gaps and resolve them efficiently. Additional unique features include extracting answers from agent responses using generative AI and automatically replying whenever the same question is asked again, resulting in automation that improves over time. Cardina has been trusted by leading support organizations in a variety of industries, including consumer software and complex B2B products, to achieve industry-leading outcomes. It integrates seamlessly with existing CX stacks, drives self-serve resolutions across multiple channels, and provides dedicated support to help measure and optimize ROI.