Caffeinated Cx

Caffeinated CX is an AI tool that aims to improve customer support efficiency by using autofill AI to train responses based on support history. It integrates with support software such as Zendesk and Intercom, allowing it to answer inquiries before they become tickets and auto-draft responses. Caffeinated CX can match a brand"s tone, perform support functions like canceling/refunding orders, and connect to any commerce stack or CRM. It has the ability to understand customer sentiment and satisfaction. The tool claims to guarantee 3x faster full resolution times and offers a free trial. It is trusted by leading brands and has received positive feedback from customers who have reported being able to handle significantly more tickets in less time. Implementation is quick and easy, and the tool is priced based on usage, without any annual contracts or per-user fees. Additional features include continuous learning and improvement, intelligent tagging of conversations, commerce integration, AI macro suggestions, clear CX insights, and multilingual support. Caffeinated CX claims to deliver a 570% ROI on average and offers a 14-day free trial.