Activechat

Details

Description
Activechat.ai is a comprehensive customer service automation platform that combines AI-assisted live chat, self-service automation, conversational marketing, and knowledge management. It offers features such as live chat automation, self-service automation, conversational marketing, organizational knowledge management, contact center analytics, and natural language chatbots. The platform allows teams to provide personalized customer support, automate repetitive tasks, and improve customer satisfaction. With Activechat, users can extract organizational knowledge, create chatbots without coding, automate customer support scenarios, and analyze customer interactions in real-time. The platform also offers multichannel communication capabilities, allowing businesses to connect with customers through various channels like chat, messenger, SMS, and email. Activechat.ai aims to streamline customer service processes, save time, reduce support costs, and improve customer engagement and sales.