Aide

Aide is an AI integration tool designed to improve customer support operations and increase customer satisfaction. It uses machine learning technology to automatically detect customer intents and provide AI solutions for fast and efficient responses. With Aide, support teams can get a high-level view of customer issues, visualize trends and opportunities for improvement, and access knowledge and solutions for common queries. The tool offers intelligent suggestions to assist agents in responding faster and consistently, adhering to standard operating procedures, and onboarding new agents quickly. Aide also provides features such as automated tagging, pre-emptive knowledge surfacing, automations, and customer lifecycle tracking. By organizing and sharing knowledge, Aide helps teams maintain up-to-date information and streamlines response templates and processes. Customers have reported significant time and cost savings with Aide, emphasizing its positive impact on support operations.