Cohere

Cohere is a conversational AI platform designed to assist customer support teams. By leveraging AI and language understanding, the platform can automatically resolve up to 60% of customer tickets by providing personalized answers over any channel. It also helps guide users through step-by-step resolutions and can even perform actions on their behalf. The platform allows teams to train a bot on their help center, extracting knowledge from previous tickets to provide accurate and efficient responses. It also offers advanced analytics to identify trends and potential issues. One of its unique features is the ability to use generative AI to extract answers from agent responses and automate responses to recurring questions, continuously improving over time. Cohere has been trusted by top companies to scale support, increase self-service resolutions, and improve customer loyalty. It seamlessly integrates with existing CX stacks and offers dedicated support to drive ROI quickly. Overall, Cohere aims to improve customer support efficiency, reduce costs, and deliver personalized support at scale.