Helix

Helix is an AI-powered tool that provides accurate and reliable support solutions. It offers a generative AI chatbot that can answer customer queries with high accuracy, integrating seamlessly with various tools for a unified user experience. The tool also features a ticketing system for streamlining support queries and an assist function that empowers agents with AI-generated contextual knowledge and suggested responses. Helix enables community engagement by recruiting and rewarding experts to provide support in forums. It supports multiple languages, has a one-click knowledge refresh feature, and improves customer satisfaction and loyalty. With its decentralized Q&A platform, Helix helps automate developer support and facilitates the query process, incentivizing contributors to expand developer communities and knowledge bases.