Kodif

Kodif is an AI-powered customer support automation tool that does not require any engineering or coding. It offers a range of benefits, including reducing onboarding time by up to 70%, reducing average handle time by 40%, and increasing average deflection rate by 30%. It also boasts a 93% increase in average customer satisfaction for self-service. The tool enables customers to self-serve and achieve up to 99% accuracy in resolutions. It provides guided automated workflows for agents, ensuring consistency and reducing the need for quality assurance. Some potential use cases include returns and refunds, proactive outreach, loyalty and churn management, fraud prevention, and agent automation. Kodif has been trusted by companies to deliver results, such as reducing customer support expenses, improving CSAT, and increasing agent productivity. It also prioritizes data security and offers a demo for those interested in trying out the platform.